This policy outlines the terms and conditions of the sale and purchase of products from 521 Da Paws, including video content, return and refund procedures, and delivery policies. ELIGIBILITY Customers may return products within 5 days of receipt for a refund or exchange, provided the products are unused and in their original packaging. NON-RETURNABLE ITEMS Certain items, such as perishable goods, custom products, and special sale promo items, are not eligle for return. RETUN & REFUND FEES To initiate a return, customers must contact our customer service team at +60126813988. Customers are responsible for paying their own shipping cost for returning items.